Do you ship outside of the US?
Yes, we ship worldwide using the US Postal Service FIrst Class international parcel service. If the USPS ships there then so do we.
What service do we use to ship?
All of our orders are shipped using US Postal Service first class parcel service. We use realtime standard retail pricing. In the US if your package is over 13 oz. the shipping changes to US Postal Service Flat Rate Priority and you are billed for that rate. For international orders your package stays at the USPS first class rate until you get to 3 1/2 lbs. After that you will need to contact us to arrange shipping options.
If tracking shows that the package was delivered and you did not get the package, please contact your postal office for more information.
Can I upgrade shipping to priority or Express mail?
Yes please contact us prior to your order and we use whatever shipping method you prefer and we will give you the amount to add as custom charges.
Are there additional charges for international shipping?
Your order will be charged only the retail postage amount that we get realtime from the USPS. Any additional charges that your individual country, national state,, municipality, ect. charges are your responsibility.
What is a Knotty Mod?
What is the difference between a continuous ridgeline and a split ridgeline?
How do I rig my tarp with hardware?
How do I install suspensions on my hammock?